HEALTHCARE MADE SMARTER
"The smarter, the better"
Over the years, PhilCare believes that health is not only the absence of illnesses, but a state of overall wellness. PhilCare understands that healthcare goes a long way that is why it came up with health plans designed to cover the needs of every Filipino.
TECHNOLOGY ENABLED CUSTOMER EXPERIENCE
PhilCare goes above and beyond the usual; we take healthcare to a new level, leveraging technology to make it more efficient and accessible. This way, we make sure that everyone can keep a healthy lifestyle anytime and anywhere without the hassle.
PhilCare Snap(NFC v.2.2) is PhilCare's Near Field Communication(NFC) enabled membership cards. Designed to make hospital transactions faster, more efficient, and more paperless. With just one tap, a member's profile can be instantly accessed; including all information needed for them to avail of a medical service. This eliminates the hassle of falling in line and filling up forms.
PhilCare EASy(PhilCare Electronic Approval System) one of the channels for LOA issuance via member gateway that can be accessed through PhilCare website.
Hey Phil is a mobile app with cognitive voice assistance developed by PhilCare for its members. Phil aims to provide more convenient and accessible healthcare services to PhilCare members using the latest artifical intelligence technology that allows continuous human interaction that helps members find a doctor, find a hospital, create LOA, queue automatically and do a digital consult.
HOLISTIC APPROACH TO WELLNESS
PhilCare's proprietary approach to health that offers a more holistic view to wellness. For the first time, healthcare has grown from the usual company benefit to aa actual enterprise solution that delivers tangible resuls for PhilCare members.
PhilCare360 promotes the well-being of our members through its initiatives to maintain healthy lifestyle and manage chronic illnesses.
ActivNation is a PhilCare360 program having series of events focusing on different topics about Technology, Food, Sports, Lifestyle, Workplace, and Smart Moms; to help people reach total wellness-asound mind, an active and fit body and positive disposition.
SUSTAINABLE HEALTHCARE
PhilCare understands that achieving overall health and wellness requires focus on many aspects of life, and there is no one-size-fits-all solution. This is why PhilCare's health plans and services are designed to cover the health needs of Filipinos for the long term.
Healthcare plans offer wide range of benefits from basic to comprehensive coverage to serve the different requirements of individuals, group and enterprise accounts. Our extensive suite of products cover hospitalization, out-patient and emergency healthcare needs accross a nationwide network of hospitals, clinics and physicians.
WE ARE PHILCARE
Established in 1982, PhilCare is one of the country's pioneering Health Maintenance Organizations(HMOs). The company is built on a vision to allow Filipinos to enjoy a better quality of life by providing the access to world-class health services. Three decades after it was founded, PhilCare remains a pioneer and a recognized leader in Philippine HMO.
Today, PhilCare continues to focus on the customers by delivering innovative and technology-enabled customer experience and improving the customer's access to health care service not only with the reliable in-patient and out-patient health care it provides, but also with the total wellness and healthy living it actively promotes.
1982 |
Philippine Health Systems(PHS) is established as one of the country's pioneering HMO companies. |
1984 |
Philippine American Life insurance Company acquired PHS and renamed it to PhilamCare. |
1988 |
PhilamCare forged ties with UnitedHealthCare Corporation, one of the leading health care services companies in the USA, further expanding its range and expertise. |
2009 |
Maestro Holdings acquired PhilamCare and renamed it to PhilCare, paving the way to grow it to a leading HMO player in the Philippines based on the development of:
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2010 |
Pioneered in the HMO market by launching the first prepaid health cards. |
2013 |
PhilCare launched in-patient healthcare benefit programs
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2014 |
Launched the PhilCare Wellness Index - the first national study defining Filipinos state of well-being. |
2015 |
Introduced the Near Field Communications(NFC) membership cards to the market and became the first to have one in the Philippine HMO industry. The PhilCare eCommerce website allows individuals to learn about and easily purchase the latest innovative products that caters to all. |
2016 |
Launched the Hey Phil app providing the members with the best healthcare assistance using the latest artificial intelligence technology. |
2018 |
ActivNation is PhilCare’s push for corporate wellness, showing that health insurance is not only an employee benefit, but also a program to boost employee productivity. |
2019 |
PhilCare launched DigiMed to allow members to consult with doctors through the phone for smarter, more convenient healthcare services. PhilCare’s 2nd Wellness Index study examined and showed Filipinos’ attitudes and behavior towards health and wellness. Using this information, PhilCare was able to come up with more solutions for current wellness problems Filipinos are facing. PhilCare launched MindCare Counselling, a program that addresses members’ mental health and wellness concerns by offering counseling services. |
2020 |
DigiMed Plus advances PhilCare’s initiative to connect its members to healthcare professionals in more convenient ways. This allows members and doctors to speak with each other through video calls so that they don’t have to leave the house while under quarantine. |
With more than 30 years in the industry, PhilCare has gone on to be one of the leading innovators in the healthcare industry. In a move to differentiate itself from the rest, PhilCare aspires to be a leading brand that has significantly made an impact in terms of empowering its customers and the public in healthy living through continuous wellness information campaigns via its digital channels, strategic worksite wellness events and by forging alliances with wellness partners.
PhilCare remains committed to its customers-focused to deliver innovative and technology-enabled customer experience while improving the customer's access to healthcare services.
Finally, PhilCare will also continue to its mission to make health plans available and accessible to every Filipino.
VISION
To be the provider of choice in healthcare services.
MISSION
We are committed to provide effective and quality healthcare services.
- We shall strive to respect, promote and protect the interests of our partners, agents, employees and other stakeholders.
- We shall strive to make healthcare services and our extensive and high-quality provider network available to every Filipino.
- We shall carry out this mission with integrity, dedication, competence and responsiveness to market while ensuring cost and service efficiency.
PHILCARE'S QUALITY POLICY AND OBJECTIVES
The following is PhilCare's quality policy as stated by the organization's top management: To be the provider of choice in health care services, we at PhilhealthCare, Inc. commit to satisfy all applicable requirements and to continually improve our system for managing quality. The achievement of the quality policy is supported by the following quality objectives:
- Provide effective and quality health care services
- Promote continuous learning and growth of the employees
- Ensure adherence to all relevant statutory and regulatory requirements
- Continually improve process efficiency
COMPANY VALUES
INTEGRITY
We are hones and prudent in our interaction with each other. We are forthright in our actions and uphold the highest standards of ethics in the way we work
TEAMWORK
We work together, oblivious to obstacles and with one goal in mind-to be the healthcare of choice, today and in the future
RESPECT
We respect the differences and needs of all individuals. Our services are founded for all those lives we touch.
INNOVATION
We unceasingly improve on what we have.
COMPASSION
We empathize with the needs of our clients, our community and our employees. Although we are passionate about our goals, we always take into consideration their needs as individuals and shareholders.
EXCELLENCE
We are the best and we will continue to strive to be better than the best.MANAGEMENT TEAM
Joseph Augustin L. Tanco
President & Chief Executive Officer
Jhoana G. Gomez
Senior Vice President – Actuarial Services
Sonia B. Nono
Senior Assistant Vice President – Customer Experience
Yasmin L. Dela Cruz
Assistant Vice President – Lead and Special Services
Victor C. Tan
Chief Finance Officer – Finance
Maricel P. Gutierrez
Assistant Vice President – Finance
Charles Alexis S.D. Aquino
Vice President - Information Technology Group
Ralph Jayson P. Aguilar
Assistant Vice President - Business Process & Project Management
Alex D. Panganiban
Assistant Vice President - Systems Solutions, Network and Infrastucture
Dr. Ultra P. Tan
SAVP - Associate Medical Director - Medical Services
Dr. Eilyn E. Ayuste
Vice President - Operations
Carmel G. Montesclaros
Chief Operating Officer – PhilCare VisMin
Raymond B. Tiangco
Vice President - Sales and Marketing
Maria Lea V. Mendoza
Assistant Vice President - Business Development
Michelle E. De Guzman
Senior Assistant Vice President - Business Retention
Ma. Abigail G. Lising
Senior Assistant Vice President - Emerging Channels and Marketing
Lawrence A. Lumanog
Senior Assistant Vice President - Corporate Administration
Atty. Jerome V. Landrito
Group Head of Human Resources Maestro Group of Corporation
